We understand and respect the importance of your privacy and we are committed to safeguarding your personal information – we take all reasonable steps to have appropriate security measures in place. In providing our service to you, we must collect personal information from you and this policy outlines how we treat your personal data after it has been collected by our website.
What personal information we collect
When you contact us (by phone, email or via our website) to enquire about our tours or to receive information from us, we will specifically ask you for the personal information necessary to fulfil your request.
In many cases we will just need your name and contact details (name, telephone number and/or email address) but, if you plan to make a booking with us, we will usually need to collect some or all of the following information relating to you or other members of your holiday: full names and addresses; dates of birth; passport details; travel insurance details; credit/debit card or other payment details; emergency contact details; special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements; dietary restrictions (which may disclose your religious beliefs).
Some of this information (such as personal information relating to your racial or ethnic origin, religious beliefs or other beliefs of a similar nature, physical or mental health or condition) may be considered ‘sensitive personal data’ under the Data Protection Act 1998. Such data is subject to much stricter regulations than ordinary personal data and must only be processed when certain conditions have been satisfied. We collect this data only where necessary to cater for your needs or act in your interest. We will seek this consent when necessary.
You are responsible for ensuring that other members of your holiday are aware of the content of this Policy and consent to you acting on their behalf in all your dealings with us.
How will we collect this information?
We will only collect personal information from you by specifically asking for it:
• When you ask for service from or through us;
How we use and retain the personal information we collect
We may retain your and your travelling companions’ names, email addresses, postal addresses, phone numbers and dates of birth (where provided) and use it for the following purposes:
1. to complete your booking with us, manage your booking and complete any subsequent bookings you make with us;
2. to send you notifications and communicate with you during your trip;
3. to disclose your information where required by law, where such a request is made by a legal authority;
If we collect detailed personal information during the booking process that is “Sensitive Personal Data”, it shall only be used in providing your tour arrangements and we will not retain it unless we specifically obtain your consent to do so for use in future bookings; if we wish to use it for any other purpose, we will specify the reason(s) to you and again seek your positive consent.
We have taken all reasonable steps to have appropriate security measures in place to protect your information.
What can I do?
If you do not agree to our use of the information as set out above, you should inform us as soon as possible by email at firstname.lastname@example.org
In accordance with the Data Protection Act 1998, you may ask us in writing for a copy of the information we hold about you (for which we may charge an administration fee) and to correct any inaccuracies in your information. We aim to respond to you within 21 days from the date of request.
You can also choose not to provide us with some of the information we request, however as a result we may not be able to complete your arrangements.
Protecting your information
We take website security very seriously and we are committed to safeguarding your personal information.
Updates and Changes
As our privacy and cookies policy may change due to developments in the law we encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information. Any changes to this policy will be either posted on our website, brochure and/or made available on request.